Learn more about our fulfillment services

With over 30 years of experience, we dare you to show us something we have not seen.

 

Every retailer has a unique and often complex set of fulfillment and logistics needs to best serve the direct channel. Commerceyard offers a broad spectrum of customized direct-to-consumer fulfillment solutions that accommodate even the most complex business requirements. We make fulfillment a point of differentiation for your business with flexible shipping options, branded packaging, and advanced package-delivery capabilities. We explore each client’s challenges and opportunities and then tailor our operations to deliver optimal results — enabling you to focus on growing your business.

If there is something you need that you do not see, we can program it, build it, or API into it.

dwide Order Fulfillment for

E-COMMERCE &
MAIL ORDER

Amazon FBA Certified
No Long Term Contracts
Low Minimums and Set up Fees
Same Day Pick and Pack
Free CRM & Inventory System
Warehouse Locations Worldwide

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 Premium Multi-Lingual

CUSTOMER SERVICE & OUTBOUND
CUSTOMER MONETIZATION

Inbound Customer Service
Live Chat Support
Email and Ticket Support
Interactive Voice Recognition
Outbound Customer Monetization

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ORDER FULFILLMENT FOR

E-COMMERCE & MAIL ORDER

At CommerceYard Fulfillment Services we offer a wide range of fulfillment services. From receiving orders, warehousing, order pick & pack, (pick pack) to inventory management and worldwide shipping. Whether you’re an established multi-channel brand or a small-start up expanding your online or mail order sales, we guarantee that we can fulfill your business needs, supporting you with solutions to grow your domestic or international customer base.

WAREHOUSING & INVENTORY MANAGEMENT

You’ll have 24/7 visibility of your stock and orders through our Free to access Client CRM solution, available on both desktop and mobile.

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EASY SET UP, WITH LOW FEES

We’ll get you up and running quickly as our systems are fully integrated with all the major shopping carts. We charge a low flat fee for the initial integration, with no on-going fees. We can also work with your own in-house systems, such as secure file transfer via FTP.

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PICK AND PACK SERVICES

Including kitting of individual items if required. We provide an efficient, accurate ‘same day’ pick pack service for all orders received by 11.00am PST each working day.

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RETURNS HANDLING

We can efficiently handle customer returns processes, assessing returned product for reissue or disposal, all tracked through our Client CRM system for full visibily.

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WORLDWIDE SHIPPING

Secure shipping of products all over the world, using the most appropriate shipping solution from our portfolio of partners, to suit each clients specific needs and budget.

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CALL CENTER SERVICES

Should you wish, we can manage your customer calls, both inbound and outbound. Handle your returns process, marketing campaign response, product upsell, cross sell, and more.

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Need Amazon Fulfillment?

We have a solitution for that, too!

Interested in discussing our fulfillment services?

Get in touch with us today!

ORDER FULFILLMENT FOR

E-COMMERCE & MAIL ORDER

Premium Multi Lingual Customer Service and Outbound Customer Monetization

In addition to our fulfillment services we offer call center services through our dedicated call centre operation US, Canada, South America and Europe. Our highly trained and experienced team can handle your customer calls effectively and efficiently. CommerceYard call center provides 24/7 customer service for our clients of all sizes in English, Spanish, German and French. In addition to world class customer service, our clients see a huge decrease in chargebacks and refunds using our incentivized offers over the phone to keep the product.

What sets us apart is our dedication to boosting our clients revenue. In addition to customer service we offer a number of money making opportunities.

 Make money from your partial sales data: If your prospect didn’t buy your product, let us give it a try on the phone. We will close 30% of all connects on a flat CPA basis creating a huge new revenue stream that might otherwise be lost. If you don’t want more sales because of merchant account volume limitations, we can still buy your leads and send the sales to other approved 3rd party vendors.

 Make money from your Customer Data: You have a happy customer but that is half the battle if you want to be profitable. Now it’s time to let Boost go to work and generate more income by calling your customer and doing a warm confirmation order call. On a CPA basis, we confirm the order and then sell them one of your approved up-sells or an approved 3rd party up-sell if you don’t have one. Most of the time this sale could be double or even triple the original order.

All outbound sales services are provided on a performance basis. Our clients only incur a cost when a sale is generated. We only charge a fee when you make money!

If you are considering moving from your current center or want more information on how we can make you more money, please click below for a Free Quote.

Interested in discussing our fulfillment services?

Get in touch with us today!

 WHY CHOOSE US?

WHAT OUR CLIENTS SAY    

Best service

They gone above and beyond to ensure our customers orders are delivered on time. They understand the importance of consistent communication, whilst utilising technology for a smooth, streamlined shipping process.”

Sam Lewes

Easy to work with.

“Working with them couldn’t be easier. As a marketer based in the US, I appreciate their ability to deliver my products, without any complicated red-tape. The guys at Rapid Fulfillment are solid, knowledgeable, friendly, and highly competent. Working with them is a true joy.”

Cindy Kraus

Great Management / Team

“Everybody we have dealt with has been more than helpful and responsive. We feel they are a part of our team rather than just a supplier and we suspect they feel that way too.”

Kathryne Ogrod

GET STARTED

Interested in discussing our fulfillment services? Get in touch with us today – phone, email or the form below, whichever way, we’ll come back to you within 24 hours.

We look forward to hearing from you.

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ABOUT US

WHO WE ARE

Welcome to Commerceyard , where we specialise in providing fulfillment solutions for e-commerce and mail order businesses of varying sizes and needs, serving customers in the US and worldwide.

Our services cover warehousing, order processing, pick & pack, through to inventory management, US and Worldwide shipping. Our friendly and efficient team offer so much more than simply fulfilling your customer orders. We like to work in partnership with our clients, creating and evolving the right fulfillment solutions for them to help build their online customer base both in domestic and international markets. We have supported many clients to grow from shipping a few hundred orders a month, to many thousands each and every month.

We work hard to meet and exceed our clients expectations, taking the pain out of fulfillment logistics, and pride ourselves on consistent, dependable delivery. Trust Commerceyard Fulfillment Services to handle your order fulfillment, many others do.

STORAGE AND WAREHOUSING SOLUTIONS..

For all of our clients we store stock in our secure storage and warehousing facilities. Many clients choose to store their entire stock with us. Others feed stock to us on a weekly basis depending on what suits their sales pattern best. Ideally we like to accept stock on pallets, for easy of storage, but can re-palletise any deliveries as required.

We can also break down bulk stock deliveries into units, or pre-build into multi-item packages. This ensures there is no delay in getting orders out to our clients customers. We always aim to pick, pack and dispatch the ‘same day‘ for orders received by us up to 11.00 PST daily.

For all of our clients we store stock in our secure storage and warehousing facilities. Many clients choose to store their entire stock with us. Others feed stock to us on a weekly basis depending on what suits their sales pattern best. Ideally we like to accept stock on pallets, for easy of storage, but can re-palletise any deliveries as required.

We can also break down bulk stock deliveries into units, or pre-build into multi-item packages. This ensures there is no delay in getting orders out to our clients customers. We always aim to pick, pack and dispatch the ‘same day‘ for orders received by us up to 11.00 PST daily.

DEDICATED, FREE CRM SYSTEM..

Through our dedicated, Free to access client CRM system clients can access the status of customer orders, returns and stock holding 24/7. This gives complete visibility of the current status of the account wherever and whenever required.

We use an online OPIM (Operations and Information Management) file to process orders, generating an integrated invoice and label PDF from imported customer order data. Our system receives a daily import file from a clients API or FTP. Twice daily for order volumes greater than 5,000. This file contains all the data we require to process that particular days customer orders.

 

Once the file is imported, the OPIM will reject any orders with errors and import only valid orders. An email notification is then sent to our clients informing of any invalid orders so appropriate action can be taken to rectify these.

In the event that there is not enough stock available to ship every customer order, those unfulfilled will be placed on back order until new stock arrives. We then automatically fulfill once the product is back in stock. All remaining orders are then printed and moved through the process to our pick & pack area.
Once the orders have ben collected by our shipping partners, they are marked as shipped and a reconciliation file is produced in FTP.
All orders are reconciled back to a clients own system daily, each time orders are marked as shipped in our system.

Reporting Dashboard

To gain access to our CRM portal every client receives unique login details which are password protected. Once logged in, the account dashboard is accessible and the most frequently used reports are readily available, including:

Stock Level – break down of stock levels for individual SKU’s

Dashboard KPI’s – remaining stock levels and stock cover is represented in a dashboard format. Other KPI’s measured include daily ‘orders in’ and ‘shipped’

Orders Report – a breakdown of orders shipped, rejected, cancelled, back orders and return. Searchable by order date, shipped date or by order ID number

Returns Report – a list of any returned orders with customer details

Our client CRM system integrates with all the major shopping carts to allow for the automated importing of customer orders. We can also create a bespoke integration with any clients own system.

For convenienience our CRM is available to access either via desktop or on a mobile device.

PICK & PACK SERVICES

Pick & pack services – From the receipt of the daily customer order file, either automated from any of the proprietary Shopping Carts, or the secure transfer of a file via FTP, the process begins.

Labels and dispatch notes are printed, the necessary stock is scanned out and matched to each customer order. Customer orders are then carefully packed using the specific method and packing materials pre-agree with each client.

Products requiring special handling such as paint and body spray aerosols, classed as dangerous goods, are packaged and labeled in accordance with the relevant guidelines and legislation.

We can also add any marketing materials to the package at this stage where required by a client.Once packed and made ready for shipping, orders are marked as ‘completed’ through our CRM system and prepared for collection by one of our shipping parters.All customer orders we receive into our system up to 11.00am PST are picked, packed and shipped the same working day.In addition to single item pick & pack we also manage multi-item picks, or ‘kitting‘ and the use of bespoke packing such as the wrapping of individual items and the use of gift boxes.

RETURNS HANDLING

In addition to handling customer orders, we also manage order returns and processing on behalf of of our clients.

Once a client authorizes a return direct with a customer, the item can be posted directly back to the Commerceyard Fulfillment center, via a P.O box address dedicated for that business. Once received, we scan the items back into our CRM system to reconcile the return with the customer’s details and confirm its safe receipt by us.

We then inspect the returned product, note the condition of the item, and whether it has been returned complete, unopened, with packaging intact. Then to the pre-agreed protocol, we can either return the product back to our client’s stock for resale, re-package or set aside for return to the client for disposal.

A daily returns report is automatically sent to each client at the end of each day. This provides the data needed to verify the status of a return, enabling the client to then process refunds or exchanges in accordance with their customer returns policy.The current status of returns is updated on our Client CRM Portal which is then accessible for our clients to view at any time.

WORLDWIDE SHIPPING SOLUTIONS

Our broad portfolio of US and international shipping partners ensures that we can match our clients requirements to the most cost efficient and reliable services available for worldwide shipping.

We offer the option of tracked or untracked services for shipping to Canada, South America, Europe, Middle East, Asia as well as US domestic delivery. With a range of time options available, from next day/24 Hour delivery, 48 hour delivery, 3 days and upwards. With access to a vast range of options, be assured that we will be able to find the perfect solution to suit your specific product and budget, helping you to expand your customer base beyond the US market.

Our key shipping partners include FedEx, UPS, DHL and USPS

Additionally, through our fulfillment operations outside of the US, located in the UKand Cyprus we have the option to ship in bulk to these locations, then on to the end customer using a local service, opening up the option of lower cost global fulfillment for our clients.Additionally, through our fulfillment operations outside of the US, located in the UKand Cyprus we have the option to ship in bulk to these locations, then on to the end customer using a local service, opening up the option of lower cost global fulfillment for our clients.

PREMIUM CUSTOMER SERVICE EXPERIENCE

COMMERCE YARD PHONE CENTER SERVICES

Premium Multi Lingual Customer Service and Outbound Customer Monetization

In addition to our fulfillment services we offer call center services through our dedicated call centre operation US, Canada, South America and Europe. Our highly trained and experienced team can handle your customer calls effectively and efficiently. Commerceyard call center provides 24/7 customer service for our clients of all sizes in English, Spanish, German and French. In addition to world class customer service, our clients see a huge decrease in chargebacks and refunds using our incentivized offers over the phone to keep the product.

What sets us apart is our dedication to boosting our clients revenue. In addition to customer service we offer a number of money making opportunities.

 Make money from your partial sales data: If your prospect didn’t buy your product, let us give it a try on the phone. We will close 30% of all connects on a flat CPA basis creating a huge new revenue stream that might otherwise be lost. If you don’t want more sales because of merchant account volume limitations, we can still buy your leads and send the sales to other approved 3rd party vendors.

 Make money from your Customer Data: You have a happy customer but that is half the battle if you want to be profitable. Now it’s time to let Boost go to work and generate more income by calling your customer and doing a warm confirmation order call. On a CPA basis, we confirm the order and then sell them one of your approved up-sells or an approved 3rd party up-sell if you don’t have one. Most of the time this sale could be double or even triple the original order.

All outbound sales services are provided on a performance basis. Our clients only incur a cost when a sale is generated. We only charge a fee when you make money!

If you are considering moving from your current center or want more information on how we can make you more money, please click below for a Free Quote.