GSI Commerce® invests in talented customer care agents and high-volume facilities to deliver a level of service that you can be proud to call your own. We offer a flexible approach: use our integrated technologies and brand-trained CSRs in our customer care centers or deploy our technologies in your centers, with your CSRs, to serve your customers. In either case, you enjoy the benefits of an integrated platform. Since our customer care services are tightly integrated with your technology and fulfillment platforms, the CSRs have full visibility into product information, inventory availability and order status. This enables them to meet and exceed your customers’ expectations for fast, reliable support.
We combine proprietary and leading third-party technologies to provide a robust, scalable customer service platform. Our platform interfaces with automatic call distribution, computer telephony integration, interactive voice response (IVR), e-mail, workforce management, voice recording/monitoring and customer relationship management systems. We maintain best practices using a quality monitoring system to review customer interactions, evaluate our representatives, and integrate training content.
Backed by a sophisticated customer management system and brand-specific training, the
CSRs can go beyond providing exceptional service to also drive meaningful incremental sales.